To cancel your application prior to the start of occupancy, please log into the Housing Portal to do so. Open the application for the Term you wish to cancel and then click the "Cancel Application" link, which is located at the top right side of the Application screen. (Make sure to go past the "Welcome" page of your application or the cancellation link will not be visible.) This ensures that charges are removed from your account and allows University Housing to offer the space to another applicant.
If your admission to the University is revoked or you decide not to attend CSUDH, you must still log into the Housing Portal to cancel your application. Changes to your admission status, disqualifications, or decisions not to attend are NOT an automatic cancellation of your Housing application or contract.
Your cancellation must be made at least 30 days prior to the beginning of the term you applied for to avoid any penalty charges. It is advised that you contact University Housing to verify that your cancellation has gone through and been received.
Following this cancellation process will ensure that you receive any refunds that may be due to you. If you paid by credit card, please do NOT obtain a charge-back (asking the credit card company to stop or reverse a payment) as this may result in additional charges to you and in having a hold placed on your student account by Student Financial Services. Refunds are processed by the Student Financial Services office and may take 4-5 weeks from your cancellation date to be received.
If you wish to cancel your License Agreement AFTER the start of occupancy (i.e., you've officially checked into Housing) or are a current Housing resident, please refer to the License Agreement for the specific conditions you must meet in order for your cancellation request to be approved, and send an email to housing@zo23.com to inquire about the License cancellation process.
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